Terms and Conditions

  • Please arrive at least 15-20 minutes early for your tour. If you miss the start of the tour because you are late, you will not be able to ride and no refunds are given for missing your start time. We have fun things to do at the Depot while you wait to board your tour.

  • Please note for our rail bikes are rated for a 300 lb. per seat limit! By making a reservation you are affirming you meet this requirement.

  • All participants will be required to sign the waiver and release of liability form prior to their Railbike tour. Parents are responsible for their children before, during and after the ride.

  • The person who books the tour is responsible for making sure all of their guests are aware of the terms & conditions and follow them.

  • For your own safety we ask that you follow the instructions of your tour guides.

  • Please keep a safe distance between you and the Railbike in front of you and also allow additional room for stopping.

  • There is no smoking while on property or during the tour.

  • All riders must keep their seat belts fastened at all times when on the Railbikes.

  • Please do not get off your Railbike at any time during the tour as there will be other Railbikes coming up behind you.

  • We require that someone at least 16 years old occupy the seat with the brakes.

  • Please help keep the environment clean and refrain from littering along the ride, trash barrels are available at the Depot.

Disclaimer

 It is your responsibility to inform us at the time of booking if any special arrangements are needed for anyone in your group. 

Cancellation & Rebooking Policy

You may reschedule your booking anytime prior to 5 days before your tour departure via your customer portal link. Or call for a full refund.

Trip insurance is only offered at time of booking for $16/railbike. This enables a full refund for any reason up to 24 hours prior to your departure time. To exercise your trip insurance, please email tickets@goRailbike.com at least 24 hours prior to your departure time. Include name on booking, booking ID (via confirmation email) and departure time/date.

Tours cancelled for any reason within 24 hours of departure are NOT REFUNDABLE.

If it rains: 

We will still run our tours in the rain.  Decisions to cancel a tour due to dangerous conditions will be made by our tour guides as soon as possible and notifications will be sent to your contact information given at time of booking.  Keep in mind that the weather can change quickly and it is possible to have a tour canceled even if you have already arrived.  If we have to cancel a tour due to dangerous weather, a full refund will be given and you can re-book for another time.

If you are under the influence of drugs or alcohol:

For your safety and the safety of our other guests, we have the right to refuse your tour booking if our staff thinks you are under the influence of drugs or are intoxicated.  No refunds will be given if you show up in this condition.

Missed tour start time:
No refunds are given for riders who arrive late and miss their tour start, or who cancel /don't show up on their reservation day. Staff will try to reseat late/no-show patrons on any remaining same day departures. No date shifting allowed. Subject to availability.   

Privacy Policy for electronic data collected

We do not store or have access to your credit card data.  We only have access to the contact information you provide us.  We will use this information for contacting you about your booking.  We may also use your email to contact you about future specials unless you have asked us not to contact you.  We will not sell or provide any of your information to anyone.